Shipping policy
**Delivery Information**
At MV Tools, we aim to deliver your tools promptly and securely. Below are the details of our delivery process to ensure a smooth experience.
**Shipping Method**
- All orders are shipped via **Royal Mail Tracked 48**, providing reliable delivery with tracking information.
- You will receive a tracking number via email once your order has been dispatched, allowing you to monitor its progress.
**Delivery Times**
- Orders are typically dispatched within **1-2 business days** of receiving your payment, subject to stock availability.
- Royal Mail Tracked 48 aims to deliver within **2 business days** after dispatch, though this is not guaranteed and may vary during peak periods or due to unforeseen circumstances.
- Deliveries are made Monday to Saturday, excluding public holidays.
- Under UK law (Consumer Contracts Regulations 2013), goods must be delivered within **30 days** of your order unless otherwise agreed. If we cannot meet this timeframe, we will notify you promptly.
**Delivery Costs**
- **Free shipping** is available on all orders over **£20** (including VAT).
- For orders under £20, shipping costs £3.99. The total delivery charge will be clearly displayed before you complete your purchase.
- All prices include VAT where applicable.
**Delivery Areas**
- We currently ship to addresses within the **United Kingdom** (mainland UK and certain UK islands).
- For deliveries to remote or non-mainland UK locations (e.g., Highlands and Islands), additional delivery time or surcharges may apply. These will be communicated at checkout.
**Order Tracking**
- Once your order is dispatched, you’ll receive an email with your **Royal Mail Tracked 48** tracking number. You can track your parcel directly on the [Royal Mail website](https://www.royalmail.com/track-your-item).
- If you experience issues with tracking or delivery, please contact us on our contact page.
**Delivery Issues**
- If your order arrives damaged or incomplete, please contact us within **3 days** of receipt on our contact page. We may arrange a replacement or refund, subject to inspection.
- If your order does not arrive within the expected timeframe, please reach out, and we’ll work with Royal Mail to resolve the issue.
**Important Notes**
- Please ensure your delivery address is accurate and complete at checkout. We are not responsible for delays or failed deliveries due to incorrect address details.
- We are not liable for delays caused by Royal Mail, weather, or other external factors, but we’ll do our best to assist you.
**Contact Us**
For any questions about your delivery or our free shipping offer on orders over £20, contact our team. We’re here to help!
*Note: This delivery information is subject to change. Please check our website for the latest updates.*