Refund policy
Thank you for shopping with MV Tools. We strive to ensure your satisfaction with every purchase. If you need to return an item, please review our return policy below:
1. **Eligibility for Returns**
- Returns are accepted within **30 days** of the purchase date.
- Items must be returned in **resellable condition**, meaning they are unused, undamaged, in their original packaging, and include all accessories, manuals, and parts.
- Items that are used, damaged, or not in their original condition will not be eligible for a return.
2. **Return Process**
- Contact our customer service team on our contact us page to initiate a return.
- Pack the item securely in its original packaging to prevent damage during transit.
- Include a copy of your receipt or order confirmation in the package.
3. **Return Shipping**
- The buyer is responsible for all return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
- MV Tools is not liable for items lost or damaged during return shipping.
4. **Refunds**
- Once the returned item is received and inspected, we will notify you via email regarding the approval or rejection of your return.
- If approved, a refund for the item’s purchase price (excluding original shipping fees) will be processed within 5-7 business days to your original payment method.
- Refunds will not be issued for items that do not meet the resellable condition criteria.
5. **Damaged or Defective Items**
- If an item arrives damaged or defective, please contact us within **3 days** of receipt to arrange a return or replacement. We may cover return shipping costs for verified defective or damaged items, subject to inspection.
6. **Contact Us**
For any questions or to initiate a return, reach out to us on our contact us page. Our team is here to assist you!
*Note: This return policy is subject to change without prior notice. Please check our website for the most up-to-date information.*